Regional Head of Customer Experience, Insights Division
With over 15 years’ experience in the research industry, Nithi is an expert in understanding the moments that matter to brands across the world and helping them to maximise these opportunities.
He is passionate about embedding optimal experiences throughout the customer journey using Design Thinking and ultimately delivering value to businesses.
Prior to his role at Kantar, Nithi was Regional Head of Customer Experience for Telenor in Asia. He has experience working across a wide range of markets, such as Norway, Serbia, Malaysia, Thailand, Bangladesh and Pakistan. He holds an MBA from London Business School and is an INSEAD-trained strategic transformation professional.