Continuous insight to move quality forward
Our real-time insights power strategies for continuous improvement on customer experience. Kantar TNS uses the powerful Continuous Quality Insight (CQI) online platform to integrate data from a broad range of channels and explore all aspects of the customer experience following a vehicle purchase. In addition, our state-of-the-art CEM platform provides real-time customer feedback on sales and aftersales service. It provides a powerful tool for dealerships seeking improvements that will drive customer retention.