Unlocking social customer insight
Every day, millions of people share their experiences of products and services via social media. But how can you effectively unlock this wealth of insight to build strong customer relationships?
socialTRI*M powers customer experience management with the authentic voice of the customer and a deep understanding of their needs and expectations. Our innovative approach to social media analysis cuts through the conversations to decode the insights that truly matter to your business.
Questions that socialTRI*M can answer:
- What do customers say about my products and services on social media?
- How can I best address my customers’ needs, beliefs, expectations and experiences?
- How can social media help me understand customer emotions?
- How can I decode online conversations to optimise my customer services and processes?