Win in an extraordinary world of connected mobility

We live in a time of extraordinary change where automotive and mobility brands are transitioning towards a world of connected mobility. 

So how can you future-proof your business to unlock new growth opportunities?

We have the most complete understanding of people’s attitudes and behaviours relating to automotive and mobility trends globally, including connectivity, autonomous driving, shared mobility and electric vehicles.

Our auto experts worldwide combine multiple data sources and the latest thinking to help you make the right decisions about your innovation, brand, go-to-market and customer experience strategies, and more.

 

Our areas of specialism:

Seize the connected car future

We help you understand connected car drivers’ experience with new features and their attitudes towards autonomous cars. We advise you how to seize opportunities in our increasingly connected world.

Revealing the future of urban mobility

Our comprehensive insights help auto brands and new mobility service providers better understand consumers' evolving needs, predict behaviours and seize future market opportunities.

Fuel the development engine with Car Clinics

We have over 40 years of experience running Car Clinics around the world, exploring design choices, prototype refinement and package optimisation, as well as target audience definition and launch price positioning.

Deliver sharper insights faster with virtual reality

We use the latest virtual reality technology to deliver car clinics in a whole new way at critical moments throughout the development process, offering better insights faster.

Building irresistible brands

NeedScope helps you develop and optimise your brand positioning and manage the drivers of irresistibility across the touchpoints and moments that matter.

Winning the brand share battle

ConversionModel provides detailed insights into category dynamics and spending patterns, pinpointing opportunities to attract new consumers, build brand desire and market presence.

Get pricing into gear

Our scalable pricing solutions provide clear, actionable insight to set the right price for any vehicle throughout the product lifecycle. We advise on feature positioning, sales forecasting, brand price premium, promotional effectiveness and more.

Unravel the complex route to market

Auto path to purchase provides the world’s first real-time analysis of all the moments that matter during the car buying journey, both on and offline. We identify the moments which are critical for your brand to reach and influence consumers.

Enhance customer experience

Our real-time insights help you improve customer experience – whether product or service related – to drive loyalty, fuel innovation and limit recalls.

Decode customer relationships

relationshipTRI*M helps you create stronger customer loyalty by unlocking the unique code that lies at the heart of every successful customer relationship.

How we’ve helped our clients

Drive customer spend through improved service

Automotive, Customer Experience, TRI*M

The issue

An automotive manufacturer sought to improve and standardise the quality of after-sales services, to increase cross-selling opportunities and encourage customers to upgrade.

Our approach

With insights from TRI*M we developed action-planning workshops for dealerships that focused on their specific drivers of customer loyalty. We prioritised the actions required, according to their business impact.

The insights

Our workshop approach enabled strong buy-in from client-facing employees. The specific action plans helped to improve operational efficiency and quality for each dealership.

The impact

Dealerships participating in the TRI*M workshops significantly improved their customer retention and were much more likely to meet the manufacturer’s defined quality standards.

Riding back to market leadership

Automotive, NeedScope, Brand & Communication

The challenge

India’s market leader in scooters had lost its leadership of the broader two-wheel category, and attempts to regain its position by launching a new motorcycle had failed.

Our approach

We used a qualitative and quantitative NeedScope programme to explore the dynamics of the market, and look beyond function to reveal all of the needs that scooters and motorcycles meet.

The insight

Motorcycles and scooters address very different emotional needs in India; to become irresistible to motorcycle buyers the client needed a new brand that was young, sporty, irreverent and had a sense of freedom that could appeal to the ‘liberation’ market segment.

Impact

The launch of the new brand re-energised the company and returned it to market leadership amongst rave reviews from motoring magazines.