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Kantar TNS and Qualtrics join forces to form global Customer Experience powerhouse

London, UK, and Salt Lake City, UT -- (22 January 2018) -- Kantar TNS, one of the world’s largest research agencies, and Qualtrics, the leader in experience management, today announced a global partnership to help organisations put customers...

January 2018

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Kantar TNS and Qualtrics join forces to form global Customer Experience powerhouse

London, UK, and Salt Lake City, UT -- (22 January 2018) -- Kantar TNS, one of the world’s largest research agencies, and Qualtrics, the leader in experience management, today announced a global partnership to help organisations put customers at the...

January 2018
Customers defect to competition even when companies perform well

London: 4 June 2014 - More than half of customers are likely to defect to a competitor brand when a product needs updating or their contract expires, according to a new study from global research consultancy Kantar TNS. Almost two thirds (60%) of...

June 2014