Stakeholder Management Case Studies

Case Study 1: Customer Experience The client - a leader in telecommunications network equipment and services - was facing decreasing revenues, difficulties in achieving further cross selling opportunities and an increasing level of negative feedback from its customers. PDF (0.45 mb)
Case Study 2: Corporate Reputation Following a significant merger in 2003 and a subsequent reorganisation and rebranding in 2005, the BW Group wanted to assess its corporate reputation and compare themselves with competitors. PDF (0.32 mb)
Case Study 3: Employee Experience Following a period of staff cutbacks and restructuring, the management of a leading bank wanted to improve its level of employee commitment. PDF (0.35 mb)