• More than 1 in 3 connected consumers in India are using mobile payments
  • One third (33%) of connected Indians would prefer to pay for everything with their mobile phone in the future

5 December 2017, India: Connected consumers in India are increasingly using mobile based payments according to the results from the latest Connected Life study from Kantar TNS. Post demonetization and with a greater push by the government for adoption of digital payments, mobile payments have seen a sharp rise with 1 in 3 (35%) connected consumers in India using it. The popularity of mobile payments in India is also revealed by the number of regular users, with 23% saying they use mobile payments at least once a week.

The results of the study showed that India (35%) is ahead of other APAC countries like Indonesia (9%) and Philippines (7%) but has still a lot of catching up to do with the likes of China (94%) and Singapore (65%) where mobile payments have become a more regular habit.

The popularity of mobile payments in India is set to rise further, as the future seems bright with 33% of connected Indians claiming to prefer paying for everything using mobile phone in the coming months. This seems far more promising than other APAC countries like Vietnam (14%), Indonesia (18%) and Philippines (19%).

Anusheel Shrivastava, Executive Vice President, India, Kantar TNS, said:

 “The mobile payment space was already heating up with the launch of several mobile wallets by leading banks and aggressive promotional pushes for customer acquisition by the likes of PayTM. The trend gained momentum after the demonetisation, as the scope for digital payments shot up leading to a sharp rise in adoption of mobile payments in India”.

Kantar TNS study also revealed that APAC leads the world in m-commerce. Connected consumers in Asia Pacific are one third (33%) more likely to make an online purchase on their mobile than via a desktop or laptop.

Southeast Asian countries are leading the way when it comes to m-commerce. The majority of people with internet connections in Asian markets such as Indonesia (93%), Thailand (93%), Vietnam (86%) and India (85%), are using their mobiles to make purchases as they leapfrog more traditional forms of online shopping and go straight to their phones.

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Notes to Editors:

About Kantar TNS

Kantar TNS is one of the world’s largest research agencies with experts in over 90 countries. With expertise in innovation, brand and communication, shopper activation and customer relationships we help our clients identify, optimise and activate the moments that matter to drive growth for their business. We are part of Kantar, one of the world’s leading data, insight and consultancy companies. Find out more at www.tnsglobal.com

About Connected Life

Connected Life is Kantar TNS’s annual study of digital behaviour, conducting quantitative interviews with 70,000 consumers across 56 countries and over 100 qualitative interviews across 12 countries. In Asia Pacific, 23,895 quantitative interviews were conducted. Fieldwork was conducted from May – August 2017. The definition of developed nations and emerging countries are based on the World Bank classifications. Developed nations include: Australia, Hong Kong, Japan, New Zealand, Singapore, South Korea and Taiwan. Emerging countries include: China, India, Indonesia, Malaysia, Mongolia, Philippines, Thailand, Vietnam, Cambodia, Mongolia, Myanmar and Sri Lanka. Study content includes: media consumption, device infrastructure, digital activities, purchase (online and offline), respondent profiles, brand engagement touchpoints, drivers of eCommerce, deep dive into social networks, and attitudes to brands and technology.