Digital technology has the power to transform relationships between citizens and the state, in a personalised, ‘me.gov’ paradigm for government services. But it can only do so if it has the right research to guide it. In this feature, we explore the key questions that research must answer in order to enable a new era for digital government:

  • The appetite and capabilities for new, more personalised relationships with the state
  • The information that citizens actually need, in order to live their lives better
  • Capabilities and willingness for using digital tools
  • Perceptions of different arms of government, and the types of relationships that citizens are prepared to countenance with them
  • Willingness to share data in order to improve experience of government services
  • The likely risks and returns of delivering me.gov
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